Submit detailed tickets for complex issues that need thorough investigation.
Frequently Asked Questions
Find answers to common questions
We provide 24/7 support for all critical issues. Our standard support hours are from 9 AM to 9 PM (IST) for non-critical issues, but our team is available round the clock for emergencies.
Response times vary based on priority:
Critical (system down): Immediate response, 24/7
High (major impact): Within 1 hour during business hours
Medium: Within 4 business hours
Low: Within 24 business hours
To help us resolve your issue quickly, please provide:
A clear description of the problem
Steps to reproduce the issue
Screenshots or error messages
Your software version and environment details
Any recent changes to your system
Yes, we provide comprehensive support for all software we develop. Support for custom software is typically covered under your maintenance agreement. If you need support for software not developed by us, we offer consulting services to help troubleshoot and resolve issues.
You can check your ticket status by logging into our customer portal or by replying to the confirmation email you received when you created the ticket. You'll also receive email updates as your ticket progresses through our support system.
Support Resources
Helpful resources for common issues
Documentation
Comprehensive guides and manuals for all our products and services.